If your child needs to stop DanceAlong before they’ve completed their paid block, you can email firstname.lastname@example.org to organise a refund of any unused classes.
Attended classes are not eligible for refund.
Our refund and returns policy for our Shop products lasts 30 days. If 30 days have passed since your purchase from our shop, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The item must be returned before a refund can be issued. We’ll email you about the refund when the item is received.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Contact us at firstname.lastname@example.org for questions related to refunds and returns.